Listening (the first competence of leadership) is not a skill, it is a discipline. All you have to do is keep your mouth shut.
Peter DruckerIt is more productive to convert an opportunity into results than to solve a problem - which only restores the equilibrium of yesterday.
Peter DruckerNever ask who's right. Start out by asking what is right. And you find that out by listening to dissenting, disagreeing opinions.
Peter DruckerThe effective executive knows that it is easier to raise the performance of one leader than it is to raise the performance of a whole mass. She therefore makes sure she puts into the leadership position, into the standard-setting, the performance-making position the person who has the strength to do the outstanding pacesetting job. This always requires focus on the one strength of a person and dismissal of weaknesses as irrelevant unless they hamper the full deployment of the available strength.
Peter Drucker