It takes far less energy to move from first-rate performance to excellence than it does to move from incompetence to mediocrity.
The large organization has to learn to innovate, or it won't survive.
The most important thing in communication is hearing what isn't said.
The only thing we know about the future is that it will be different.
Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.
Successful people know they need to get many things done-and done effectively. Therefore, they concentrate their time and energy on doing one thing at a time-and on doing first things firs.