Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folkways and superstition, and of cooperation for force. It means the substitution of responsibility for obedience to rank, and of authority of performance for the authority of rank.
Peter DruckerThe Pertinent Question is NOT how to do things right - but how to find the right things to do, and to concentrate resources and efforts on them.
Peter DruckerYet there is nothing more dangerous than to be premature in exploiting a change in perception.
Peter DruckerNothing is less productive than to make more efficient what should not be done at all.
Peter Drucker