Society, community, family are all conserving institutions. They try to maintain stability and to prevent, or at least slow down, change. But the organization of the post-capitalist society of organizations is a destabilizer. Because its function is to put knowledge to work - on tools, processes, and products; on work; on knowledge itself - it must be organized for constant change.

It is better to pick the wrong priority than none at all.

All companies are service companies; some also manufacture products.

What gets measured gets managed.

The most effective way to manage change is to create it.

No one learns as much about a subject as one who is forced to teach it.

Mother Teresa's numerical results were not her greatest contribution. Instead, she made the world-and especially India-conscious of compassion.