Strong people have strong weaknesses.

The building of a personality beyond its normal limitations.

Successful leaders don't start out asking, 'What do I want to do?' They ask, 'What needs to be done?' Then they ask, 'Of those things that would make a difference, which are right for me?'

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

For the social ecologist language is not "communication." It is not just "message." It is substance. It is the cement that holds humanity together. It creates community and communication. ...Social ecologists need not be "great" writers; but they have to be respectful writers, caring writers.

What you have to do and the way you have to do it is incredibly simple. Whether you are willing to do it is another matter.

The person who will make the greatest contribution to a company is the mature person-and you cannot have maturity if you have no life or interest outside the job.