Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

Every organization has to prepare for the abandonment of everything it does.

We will have to learn to lead people rather then to contain them.

The only definition of a leader is someone who has followers.

The more successful the unit, the more difficult it is to make sure that the large company doesn't put the same expectations on it as it does for the rest of the company. When it's a new venture, whether it's outside or inside the business, it's a child. And you don't put a 40-pound pack on a 6-year-old's back when you take her hiking.

Whenever you see a successful business, someone once made a courageous decision.

There is one qualification the manager cannot acquire but must bring to the task. It is not genius; it is character.