Making changes to better appeal to customer is INNOVATION.
Mission defines strategy, and strategy defines structure.
Systematic change requires a willingness to look on change as an opportunity.
You cannot predict the future, but you can create it.
Understanding our strengths, articulating our values, knowing where we belong -- these are also essential to addressing one of the great challenges of organizations: improving the abysmally low productivity of knowledge workers.
An employer has no business with a man's personality... The task is not to change personality, but to enable a person to achieve and to perform.