Making changes to better appeal to customer is INNOVATION.

Meetings are a symptom of bad organization. The fewer meetings the better.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

An effective executive builds on strengths - their own strengths, the strengths of superiors, colleagues, subordinates, and on the strength of the situation.

Everything requires time. It is the only truly universal condition. All work takes place in time and uses up time. Yet most people take for granted this unique, irreplaceable, and necessary resource. Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.

We always remember best the irrelevant.

Focus on opportunities, not problems.