Making changes to better appeal to customer is INNOVATION.

The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker

Every time you do something that is important, write down what you expect will happen.

Many studies of research scientists have shown that achievement (at least below the genius level of an Einstein, Bohr, or a Planck) depends less on ability in doing research than on the courage to go after opportunity.

The leader sees leadership as responsibility rather than as rank and privilege.

Economists think the poor need them to tell them that they are poor.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.