Our job in life is to make a positive difference, not prove we're right.

Every few hundred years in Western history there occurs a sharp transformation. Within a few short decades, society - its worldview, its basic values, its social and political structures, its art, its key institutions - rearranges itself. We are currently living through such a time.

Because its purpose is to create a customer, the business enterprise has two - and only these two — basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are 'costs'.

The purpose of an organization is to enable ordinary humans beings to do extraordinary things.

The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.

Cultivate a deep understanding of yourself - not only what your strengths and weaknesses are but also how you learn, how you work with others, what your values are, and where you can make the greatest contribution. Because only when you operate from strengths can you achieve true excellence.

Morale in an organization does not mean that "people get along together"; the test is performance not conformance.