Managers are agents of transformation, converting the workforce in developed countries from one of manual workers to one of highly educated knowledge workers.

Leaders shouldn?t attach moral significance to their ideas: Do that, and you can?t compromise.

Business purpose and business mission are so rarely given adequate thought is perhaps the most important cause of business frustration and failure.

Every few hundred years in Western history there occurs a sharp transformation. Within a few short decades, society - its worldview, its basic values, its social and political structures, its art, its key institutions - rearranges itself. We are currently living through such a time.

When the business grows, the person who founded it is incredibly busy. Rapid growth puts an enormous strain on a business. You outgrow your production facilities. You outgrow your management capabilities.

The only things that evolve by themselves in an organization are disorder, friction and malperformance.

Never ask who's right. Start out by asking what is right. And you find that out by listening to dissenting, disagreeing opinions.