Managers are agents of transformation, converting the workforce in developed countries from one of manual workers to one of highly educated knowledge workers.

No organization can depend on genius; the supply is always scarce and unreliable. It is the test of an organization to make ordinary people perform better than they seem capable of, to bring out whatever strength there is in its members, and to use each person's strength to help all the other members perform.

Most innovators are successful to the extent to which they define risks and confine them.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Look at government programs for the past fifty years. Every single one - except warfare - achieved the exact opposite of its announced goal.

Strong people have strong weaknesses.

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.