One of the great movements in my lifetime among educated people is the need to commit themselves to action. Most people are not satisfied with giving money; we also feel we need to work.

Business purpose and business mission are so rarely given adequate thought is perhaps the most important cause of business frustration and failure.

The task of leadership is to create an alignment of strengths so strong that it makes the system's weaknesses irrelevant.

Efficiency is doing better what is already being done.

The healthier a new venture and the faster it grows, the more financial feeding it requires.

There is no reason to believe that the people who staff the managerial and professional positions in our service institutions are any less qualified, any less competent or honest, or any less hard-working than the men who manage businesses. Conversely, there is no reason to believe that business managers, put in control of service institutions, would do better than the 'bureaucrats'. Indeed, we know that they immediately become bureaucrats themselves.

Strategic planning is the continuous process of making present entrepreneurial (risk-taking) decisions systematically and with the greatest knowledge of their futurity; organizing systematically the efforts needed to carry out these decisions; and measuring the results of these decisions against the expectations through organized, systematic feedback.