Innovation requires us to systematically identify changes that have already occurred in a business - in demographics, in values, in technology or science - and then to look at them as opportunities. It also requires something that is most difficult for existing companies to do: to abandon rather than defend yesterday.

Work is a process, and any process needs to be controlled. To make work productive, therefore, requires building the appropriate controls into the process of work.

Do first things first, and second things not at all.

It’s up to you to carve out your place, to know when to change course, and to keep yourself engaged and productive during a work life that may span some 50 years.

Leadership is all hype. We've had three great leaders in this century-Hitler, Stalin, and Mao.

One cannot hire a hand; the whole man always comes with it.

I'm better about things than about people. I'm more interested in people, but I'm better at ideas.