Everything requires time. It is the only truly universal condition. All work takes place in time and uses up time. Yet most people take for granted this unique, irreplaceable, and necessary resource. Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.

Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.

The relevant question is not simply what shall we do tomorrow, but rather what shall we do today in order to get ready for tomorrow.

Succession planning often results in the selection of a weaker representation of yourself.

Profit is not the explanation, cause, or rationale of business behavior and business decisions, but the test of their validity.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

The "non-profit" institution neither supplies goods or services not controls. Its "product" is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human-change agents. Their "product" is a cured patient, a child that learns, a young man or woman grown into a self-respecting adult; a changed human life altogether.