If you have too many problems, maybe you should get out of business. There is no law that says a company must last forever.

In a few hundred years, when the history of our time will be written from a long-term perspective, it is likely that the most important event historians will see is not technology, not the Internet, not e-commerce. It is an unprecedented change in the human condition. For the first time - literally - substantial and rapidly growing numbers of people have choices. For the first time, they will have to manage themselves. And society is totally unprepared for it.

In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.

Most of what we call management consists of making it difficult for people to get their work done.

As with every phenomenon of the objective universe, the first step toward understanding work is to analyze it.

Salvation by society failed the most where it promised the most, in the communist countries. But it also failed in the West. Practically no government program enacted since the 1950s in the Western world - or in the communist countries - has been successful.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.