What is the manager's job? It is to direct the resources and the efforts of the business toward opportunities for economically significant results. This sounds trite - and it is. But every analysis of actual allocation of resources and efforts in business that I have ever seen or made showed clearly that the bulk of time, work, attention, and money first goes to problems rather than to opportunities, and, secondly, to areas where even extraordinarily successful performance will have minimal impact on results.

The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.

If you want to know what the future is, be part of its development.

Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.

Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.