Follow effective action with quiet reflection.

It is willingness of people to give of themselves over and above the demands of the job that distinguishes the great from the merely adequate.

There's an enormous number of managers who have retired on the job.

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

Here I am, fifty-eight, and I still don't know what I'm going to be when I grow up.

The young knowledge worker whose job is too small to challenge and test his abilities either leaves or declines rapidly into premature middle age, soured, cynical, unproductive.

What gets measured gets managed.