It is more productive to convert an opportunity into results than to solve a problem - which only restores the equilibrium of yesterday.

Results are obtained by exploiting opportunities, not by solving problems.

Every organization must be prepared to abandon everything it does to survive in the future.

Effective people are not problem minded; they're opportunity-minded. They feed opportunities and starve problems. They think preventively.

Change is the norm; unless an organization sees that its task is to lead change, that organization will not survive.

All companies are service companies; some also manufacture products.

We all have a vast number of areas in which we have no talent or skill and little chance of becoming even mediocre. In those areas a knowledge workers should not take on work, jobs and assignments. It takes far more energy to improve from incompetence to mediocrity than it takes to improve from first-rate performance to excellence.