It is more productive to convert an opportunity into results than to solve a problem - which only restores the equilibrium of yesterday.

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

Increasingly, politics is not about "who gets what, when, how" but about values, each of them considered to be absolute. Politics is about "the right to life"...It is about the environment. It is about gaining equality for groups alleged to be oppressed...None of these issues is economic. All are fundamentally moral.

There is no reason to believe that the people who staff the managerial and professional positions in our service institutions are any less qualified, any less competent or honest, or any less hard-working than the men who manage businesses. Conversely, there is no reason to believe that business managers, put in control of service institutions, would do better than the 'bureaucrats'. Indeed, we know that they immediately become bureaucrats themselves.

Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.

The only skill that will be important in the 21st century is the skill of learning new skills.Everythi ng else will become obsolete over time.

Do first things first, and second things not at all.