The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't think "I." They think "we"; they think "team." They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but "we" gets the credit. This is what creates trust, what enables you to get the task done.

The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER.

Economists think the poor need them to tell them that they are poor.

Leaders grow; they are not made.

Plans are only good intentions unless they immediately degenerate into hard work.

Everything must degenerate into work if anything is to happen.

As a rule we perceive what we expect to perceive... The unexpected is usually not received at all.