The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't think "I." They think "we"; they think "team." They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but "we" gets the credit. This is what creates trust, what enables you to get the task done.

We can't make people better by trying to eliminate their weaknesses, but we can help then perform better by building on their strengths.

Every enterprise is learning and teaching institution. Training and development must be built into it on all levels, training and development that never stop.

Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.

Decisions of the kind the executive has to make are not made well by acclamation. They are made well only if based on the clash of conflicting views...The first rule in decision-making is that one does not make a decision unless there is disagreement.

Work is an extension of personality. It is achievement. It is one of the ways in which a person defines himself, measures his worth, and his humanity.

As with every phenomenon of the objective universe, the first step toward understanding work is to analyze it.