The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't think "I." They think "we"; they think "team." They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but "we" gets the credit. This is what creates trust, what enables you to get the task done.

Doing the right thing is more important than doing the thing right.

Your first and foremost job as a leader is to take charge of your own energy and then help to orchestrate the energy of those around you.

Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals,' the ones who somehow know how to teach.

Accept the fact that we have to treat almost anybody as a volunteer.

In the Western tradition, we have focused on teaching as a skill and forgotten what Socrates knew: teaching is a gift, learning is a skill.

No decision has been made unless carrying it out in specific steps has become someone's work assignment and responsibility.