The better a man is, the more mistakes he will make, for the more new things he will try. I would never promote to a top-level job a man who was not making mistakes...otherwise he is sure to be mediocre.

Shoes are real. Money is an end result.

The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

What you have to do and the way you have to do it is incredibly simple. Whether you are willing to do it is another matter.

Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information.

You cannot prevent a major catastrophe, but you can build an organization that is battle-ready, where people trust one another. In military training, the first rule is to instill soldiers with trust in their officers - because without trust, they won't fight.