The successful person places more attention on doing the right thing rather than doing things right.

Defending yesterday is far more risky than making tomorrow.

The real development I've seen of people in organizations, especially in big ones, comes from their being volunteers in a nonprofit organization - where you have responsibility, you see results, and you quickly learn what your values are. There is no better way to understand your strengths and discover where you belong than to volunteer in a nonprofit. That is probably the great opportunity for the social sector - and especially in its relationship to business.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

Profitability is the sovereign criterion of the enterprise.

The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.

It does not matter whether the worker wants responsibility or not, ...The enterprise must demand it of him.