Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Technology is not about tools, it deals with how Man works.

Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folkways and superstition, and of cooperation for force. It means the substitution of responsibility for obedience to rank, and of authority of performance for the authority of rank.

The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it.

One cannot manage change. One can only be ahead of it.

What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.

Business exists to supply goods and services to customers and economic surplus to society, rather than to supply jobs to workers and managers or even dividends to shareholders.