Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Innovative efforts should never report to line managers charged with responsibility for ongoing operations. The new project is an infant and will remain one for the foreseeable future, and infants belong in the nursery. The 'adults', that is, the executives in charge of existing businesses or products will have neither the time nor understanding for the infant.

The postwar [WWII] GI Bill of Rights - and the enthusiastic response to it on the part of America's veterans - signaled the shift to the knowledge society. Future historians may consider it the most important event of the twentieth century. We are clearly in the midst of this transformation; indeed, if history is any guide, it will not be completed until 2010 or 2020. But already it has changed the political, economic and moral landscape of the world.

Marketing is the distinguishing, unique function of the business.

We always remember best the irrelevant.

The only real difference between one organization and another is the performance of its people.

Succession planning often results in the selection of a weaker representation of yourself.