Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Whenever you see a successful business, someone once made a courageous decision.

By themselves, character and integrity do not accomplish anything. But their absence faults everything else.

For the social ecologist language is not "communication." It is not just "message." It is substance. It is the cement that holds humanity together. It creates community and communication. ...Social ecologists need not be "great" writers; but they have to be respectful writers, caring writers.

No one learns as much about a subject as one who is forced to teach it.