Communication always makes demands. It always demands that the recipient become somebody, do something, believe something. It always appeals to motivation.

The best way to predict the future is to create it.

Every organization has to prepare for the abandonment of everything it does.

The real development I've seen of people in organizations, especially in big ones, comes from their being volunteers in a nonprofit organization - where you have responsibility, you see results, and you quickly learn what your values are. There is no better way to understand your strengths and discover where you belong than to volunteer in a nonprofit. That is probably the great opportunity for the social sector - and especially in its relationship to business.

There are companies that are good at improving what they're already doing. There are companies that are good at extending what they're doing. And finally there are companies that are good at innovation. Every large company has to be able to do all three - improve, extend, and innovate - simultaneously.

To improve communications, work not on the utter, but the recipient.

The honest work of yesterday has lost its social status, its social esteem.