All great change in business has come from outside the firm, not from inside.

What managers decide to stop doing is often more important than what they decide to do.

Leadership is all hype. We've had three great leaders in this century-Hitler, Stalin, and Mao.

An institution which is financed by a budget - or which enjoys a monopoly which the customer cannot escape - is rewarded for what it deserves rather than what it earns. It is paid for 'good intentions' and 'programs'. It is paid for not alienating important constituents rather than satisfying any one group. It is misdirected by the way it is being paid into defining performance and results as what will produce the budget rather than as what will produce contribution.

Systematic change requires a willingness to look on change as an opportunity.

Most of what we call management consists of making it difficult for people to get their work done.

A man should never be appointed into a managerial position if his vision focuses on people's weaknesses rather than on their strengths.