The computer actually may have aggravated management's degenerative tendency to focus inward on costs.
Balance Sheets are meaningless. Our accounting systems are still based on the assumption that 80% of costs are manual labor.
The best way to predict the future is to create it.
Rank does not confer privilege or give power. It imposes responsibility.
What's measured improves
We can't make people better by trying to eliminate their weaknesses, but we can help then perform better by building on their strengths.