Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.

Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folkways and superstition, and of cooperation for force. It means the substitution of responsibility for obedience to rank, and of authority of performance for the authority of rank.

What can I contribute that will significantly affect the performance and the results of the institution I serve?

Look upon every obstacle as part payment towards your success.

Leadership is lifting a person's vision to high sights, the raising of a person's performance to a higher standard, the building of a personality beyond its normal limitations.

There are only two things in a business that make money - innovation and marketing, everything else is cost.

The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.