In the next economic downturn there will be an outbreak of bitterness and contempt for the supercorporate chieftains who pay themselves millions. In every major economic downturn in US history the villains have been the heroes during the preceding boom.

Businesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances - all kinds of dangerous alliances. Joint ventures and customer partnerings which, by the way, very few people understand.

Promotion should not be more important than accomplishment, or avoiding instability more important than taking the right risk.

Listening is not a skill; it is a discipline.

The enterprise, by definition, must be capable of producing more or better than all the resources that comprise it.

No decision has been made unless carrying it out in specific steps has become someone's work assignment and responsibility.

Efficiency is doing better what is already being done.