In the next economic downturn there will be an outbreak of bitterness and contempt for the supercorporate chieftains who pay themselves millions. In every major economic downturn in US history the villains have been the heroes during the preceding boom.

You cannot build performance on weaknesses. You can build only on strengths.

Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.

The organization is, above all, social. It is people.

More business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.

Until we can manage time, we can manage nothing else.

Systematic change requires a willingness to look on change as an opportunity.