The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.

There are companies that are good at improving what they're already doing. There are companies that are good at extending what they're doing. And finally there are companies that are good at innovation. Every large company has to be able to do all three - improve, extend, and innovate - simultaneously.

The enterprise that does not innovate ages and declines. And in a period of rapid change such as the present, the decline will be fast.

Morale in an organization does not mean that "people get along together"; the test is performance not conformance.

The key to greatness is to look for people's potential and spend time developing it.

Businesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances - all kinds of dangerous alliances. Joint ventures and customer partnerings which, by the way, very few people understand.

Any organisation develops people; it either forms them or deforms them.