Until we can manage time, we can manage nothing else.

Change is the norm; unless an organization sees that its task is to lead change, that organization will not survive.

There is no perfect strategic decision. One always has to pay a price. One always has to balance conflicting objectives, conflicting opinions, and conflicting priorities. The best strategic decision is only an approximation - and a risk.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

No executive has ever suffered because his subordinates were strong and effective.

The only things that evolve by themselves in an organization are disorder, friction and malperformance.

The better a man is, the more mistakes he will make, for the more new things he will try. I would never promote to a top-level job a man who was not making mistakes...otherwise he is sure to be mediocre.