Whenever you see a successful business, someone once made a courageous decision.

To succeed in this new world, we will have to learn, first, who we are. Few people, even highly successful people, can answer the questions, Do you know what you're good at? Do you know what you need to learn so that you get the full benefit of your strengths? Few have even asked themselves these questions.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Important decisions are risky. They should be controversial. Acclamation means that nobody has done the homework.

Ideas are like frog eggs: you've got to lay a thousand to hatch one.

Far too much reorganization goes on all the time. Organizitis is like a spastic colon.

The best plan is only a plan... unless it degerates into work.