Listening (the first competence of leadership) is not a skill, it is a discipline. All you have to do is keep your mouth shut.
Peter DruckerInnovation requires us to systematically identify changes that have already occurred in a business - in demographics, in values, in technology or science - and then to look at them as opportunities. It also requires something that is most difficult for existing companies to do: to abandon rather than defend yesterday.
Peter Drucker