It is easier to raise the performance of one leader than it is to raise the performance of a whole mass.

Some of the best business and nonprofit CEOs I've worked with over a sixty-five-year consulting career were not stereotypical leaders. They were all over the map in terms of their personalities, attitudes, values, strengths, and weaknesses.

There are only two things in a business that make money - innovation and marketing, everything else is cost.

The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

There's nothing so useless than executing a task efficiently when it actually never should have been executed at all.

Communication always makes demands. It always demands that the recipient become somebody, do something, believe something. It always appeals to motivation.

The key to greatness is to look for people's potential and spend time developing it.