You can either take action, or you can hang back and hope for a miracle. Miracles are great, but they are so unpredictable.

Unless strategy evaluation is performed seriously and systematically, and unless strategists are willing to act on the results, energy will be used up defending yesterday.

The greatest change in corporate culture - and the way business is being conducted - may be the accelerated growth of relationships based... on partnership.

Of all the decisions an executive makes, none is as important as the decisions about people, because they determine the performance capacity of the organization.

The "non-profit" institution neither supplies goods or services not controls. Its "product" is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human-change agents. Their "product" is a cured patient, a child that learns, a young man or woman grown into a self-respecting adult; a changed human life altogether.

One does not "manage" people. The task is to lead people.

A person can perform only from strength. One cannot build performance on weakness, let alone on something one cannot do at all.