To satisfy the customer is the mission and purpose of every business.

Any time I have seen someone accomplishing something magnificent, they have been a monomaniac with a mission. A single-minded individual with a passion.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information.

We can ill afford to have activities conducted as "non-profit," that is, as activities that devour capital rather than form it, if they can be organized as activities that form capital, as activities that make a profit.

They wrongly believe that good intentions move mountains. Bulldozers move mountains. But there are exceptions.

Results is all that separates one company from another.