To satisfy the customer is the mission and purpose of every business.

No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.

The talk you hear about adapting to change is not only stupid, it's dangerous. The only way you can manage change is to create it.

Free enterprise cannot be justified as being good for business. It can be justified only as being good for society.

Almost everybody today believes that nothing in economic history has ever moved as fast as, or had a greater impact than, the Information Revolution. But the Industrial Revolution moved at least as fast in the same time span, and had probably an equal impact if not a greater one.

Mother Teresa's numerical results were not her greatest contribution. Instead, she made the world-and especially India-conscious of compassion.

Knowledge is the source of Wealth. Applied to tasks we already know, it becomes Productivity. Applied to tasks that are new, it becomes Innovation.