To satisfy the customer is the mission and purpose of every business.

Society, community, family are all conserving institutions. They try to maintain stability and to prevent, or at least slow down, change. But the organization of the post-capitalist society of organizations is a destabilizer. Because its function is to put knowledge to work - on tools, processes, and products; on work; on knowledge itself - it must be organized for constant change.

There is the risk you cannot afford to take, and there is the risk you cannot afford not to take.

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.

Don't try to innovate for the future. Innovate for the present!

The most common source of mistakes in management decisions is the emphasis on finding the right answer rather than the right question.

The person who will make the greatest contribution to a company is the mature person-and you cannot have maturity if you have no life or interest outside the job.