To satisfy the customer is the mission and purpose of every business.

Most of what we call management consists of making it difficult for people to get their work done.

If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.

We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information.

No executive has ever suffered because his subordinates were strong and effective.

Leadership is an achievement of trust.

The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.