The productivity of people requires continuous learning, as the Japanese have taught us. It requires adoption in the West of the specific Japanese Zen concept where one learns to do better what one already does well.

Meetings are by definition a concession to deficient organization. For one either meets or one works.

We spend a lot of time teaching leaders what to do. We don't spend enough time teaching leaders what to stop. Half the leaders I have met don't need to learn what to do. They need to learn what to stop

One cannot manage change. One can only be ahead of it.

The great challenge to management today is to make productive the tremendous new resource, the knowledge worker. This, rather than the productivity of the manual worker, is the key to economic growth and economic performance in today's society.

There's nothing so useless than executing a task efficiently when it actually never should have been executed at all.

If you can't measure it, you can't change it.