What managers decide to stop doing is often more important than what they decide to do.

The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

People are effective because they say 'no,' because they say, 'this isn't for me.'

Knowledge has become the key economic resource and the dominant-and perhaps even the only-source of competitive advantage.

A business enterprise must continue beyond the lifetime of the individual or of the generation to be capable of producing its contributions to economy and to society.

Elephants have a hard time adapting. Cockroaches outlive everything.

To make a living is no longer enough. Work also has to make a life.