What managers decide to stop doing is often more important than what they decide to do.

The job of a professional manager is not to like people. It is not to change people. It is to put their strengths to work.

The one to distrust is the person who never makes a mistake, never commits a blunder, never fails in what he tries to do. Either he is a phony, or he stays with the safe, the tried and the trivial.

The best plan is only a plan... unless it degerates into work.

Businesses are not paid to reform customers. They are paid to satisfy customers.

A person can perform only from strength. One cannot build performance on weakness, let alone on something one cannot do at all.

Never ask who's right. Start out by asking what is right. And you find that out by listening to dissenting, disagreeing opinions.