You cannot prevent a major catastrophe, but you can build an organization that is battle-ready, where people trust one another. In military training, the first rule is to instill soldiers with trust in their officers - because without trust, they won't fight.

Every first-rate editor I have ever heard of reads, edits and rewrites every word that goes into his publication.... Good editors are not 'permissive'; they do not let their colleagues do 'their thing'; they make sure that everybody does the 'paper's thing.' A good, let alone a great editor is an obsessive autocrat with a whim of iron, who rewrites and rewrites, cuts and slashes, until every piece is exactly the way he thinks it should have been done.

Listening (the first competence of leadership) is not a skill, it is a discipline. All you have to do is keep your mouth shut.

Progress is obtained only by exploiting opportunities, not by solving problems. When you solve problems, all you do is guarantee a return to normalcy.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

If you have too many problems, maybe you should get out of business. There is no law that says a company must last forever.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.