More business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.

If you can't measure it, you can't change it.

There are only two things in a business that make money - innovation and marketing, everything else is cost.

Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.

The real achiever do one thing at a time.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

The "non-profit" institution neither supplies goods or services not controls. Its "product" is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human-change agents. Their "product" is a cured patient, a child that learns, a young man or woman grown into a self-respecting adult; a changed human life altogether.