Leadership is an achievement of trust.

The critical question is not "How can I achieve?" but "What can I contribute?"

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

What can I contribute that will significantly affect the performance and the results of the institution I serve?

More business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.

Promotion should not be more important than accomplishment, or avoiding instability more important than taking the right risk.

There is one qualification the manager cannot acquire but must bring to the task. It is not genius; it is character.