It isn't what you find, it's what you do about what you find.

You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Selecting the right person for the right job is the largest part of coaching.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.

Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.