Good customers are an asset which, when wellmanaged and served, will return a handsome lifetime income stream for the company.

I admire companies that have a purpose, passion, and performance. I am a fan of Unilever under its CEO Paul Polman, not only for the company's insights into women and men when they buy beauty products or skin products (the DOVE woman, the AXE man), but also as a company seeking to achieve both growth and practicing social responsibility.

Curiosity is the starting point for great science.

A country's middle class is its bedrock.

There is no such thing as a commodity. It is simply a product waiting to be differentiated.

Don’t buy market share. Figure out how to earn it.

A great leader is one who surrounds himself with great people who then, collectively, innovate and implement with success. If he tries to do it all by himself, he is an egotist and likely to fail.