On the Internet you get continuous innovation, so every year the streams are a little better.

Interactivity and a better experience aren't always the same thing.

Be brutally honest about the short term and optimistic and confident about the long term.

Fibre optic is becoming like electricity. If you look at how electricity spread around the globe 100 years ago, that's what's happening now.

If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste.

Tomorrow when you come to work, if it doesn't make the customer happy, move the business forward, and save us money - don't do it.

About half my work in education is U.S. political reform around school districts and charter schools, and creating more room for entrepreneurial organizations to develop. And about half on technology, which I look at as a global platform.