A successful business must have a sound knowledge of its market and work on how its product or service will be different, stand out and improve people's lives. If you can ensure it responds to a real need in the market place, your business can punch well above its weight.

If a chairman of a company visits Seattle, that chairman should take all the staff out in the evening and have a few drinks together, talk together and party together and not be embarrassed about the staff seeing the weaker side of you.

I prefer to have a great time and to keep my wits about me.

Loyal employees in any company create loyal customers, who in turn create happy shareholders.

Having no regrets makes way for the best piece of advice I can give - don't be afraid of failure.

Most skills can be learned, but it is difficult to train people on their personality.

Don't think about making money, think about making a difference, spot where others are doing it badly and do it better