The amount of time people waste dwelling on failures rather than putting that energy into another project, always amazes me

Screw it, just do it!

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Look, if you can indulge in your passion, life will be far more interesting than if you're just working. You'll work harder at it, and you'll know more about it. But first you must go out and educate yourself on whatever it is that you've decided to do - know more about kite-surfing than anyone else. That's where the work comes in. But if you're doing things you're passionate about, that will come naturally.

After all - life is not a dress rehearsal!

Our model is to develop each business separately with its own shareholder and management - this way we can concentrate on the job in hand, rather than be part of some enormous and faceless conglomerate.

I'm a great believer that saying yes is a lot more fun than saying no.