The quickest way to become a millionaire in the airline business is to start out as a billionaire.

Screwing business as usual fundamentally recognises that doing good is good for business.

There isn't a flight goes by when I don't stare out of the window and thank my stars for what I'm seeing and feeling.

Have passion for what you do; believe in yourself and your product and your customer; persevere; delegate; listen. Have fun. Today, I add: "Do good".

We're going where no one has gone before. There's no model to follow, nothing to copy. That is what makes this so exciting.

The companies that look after their people are the companies that do really well. I'm sure we'd like a few other attributes, but that would be the most important one.

There are some nasty, nasty incidents taking place in the world, but [it's] much better than it used to be.