If something can't be explained on the back of an envelope, it's rubbish.

A company is people … employees want to know… am I being listened to or am I a cog in the wheel? People really need to feel wanted.

If you're hurt, lick your wounds and get up again. If you've given it your absolute best, it's time to move forward.

If something can't be explained on the back of an envelope, it's rubbish.

Lead by listening - to be a good leader you have to be a great listener.

And ever since then [I] have set up businesses basically out of frustration. I mean, I set up Virgin Atlantic with one second-hand 747 because I hated the experience of flying on other people's airlines. And I thought, you know, I could try to create the kind of airline that I'd like to fly on. And people liked it.

People who think and say we more often than I are a lot more likely to succeed.