If you do something for fun and create the best possible product, then the profit will come.

A generation ago, the image was that you had to trample everyone else down to succeed; but I don't believe that makes good business sense.

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

We should all seek to innovate, or be curious about innovation. Innovation truly is one of our greatest gifts.

Respect is how to treat everyone, not just those you want to impress.

Don’t just play the game – change it for good.

Find somebody else to run your business on a day-to-day basis.