My opening line to my students, and a recurring theme in my classes, was that the big design problem isn't designing a house for your parents or yourself, a museum, or a toaster, or a book, or whatever. The big design problem is designing your life. It's by the design of your life that you create the backboard off which you bounce all your thoughts and ideas and creativity. You have to decide what it is that you want to do each day.

You only understand information relative to what you already understand.

The journey from not knowing to knowing was his work. He was selling his desire to learn about a subject.

Information anxiety is the black hole between data and knowledge, and it happens when information doesn't tell us what we want or need to know.

The key to making things understandable is to understand what it's like NOT to understand.

Order is no guarantee of understanding. Sometimes just the opposite is true.

One of the most anxiety-inducing side effects of the information era is the feeling that you have to know it all.