When I have the choice to do something I don't want to do, I most often – most always – do it anyway.

One of the most anxiety-inducing side effects of the information era is the feeling that you have to know it all.

The most essential prerequisite to understanding is to be able to admit when you don't understand something

People can be motivated to creativity simply with the instruction to "be creative."

I like to question the minutia, to get to the essence of things. The minutia of life is all about design. It's about the design of how you talk to another human being; it's the design of speech; it's the design of everything we do. We need to be better at listening, and we need to aim more directly at understanding and being understood.

Allow the information to tell you how it wants to be displayed. As architecture is ‘frozen music’, information architecture is ‘frozen conversation’. Any good conversation is based on understanding.

Education is to learning as tour groups are to adventure.