When I have the choice to do something I don't want to do, I most often – most always – do it anyway.

I like to question the minutia, to get to the essence of things. The minutia of life is all about design. It's about the design of how you talk to another human being; it's the design of speech; it's the design of everything we do. We need to be better at listening, and we need to aim more directly at understanding and being understood.

Order is no guarantee of understanding. Sometimes just the opposite is true.

The journey from not knowing to knowing was his work. He was selling his desire to learn about a subject.

Everyone spoke of an information overload, but what there was in fact was a non-information overload.

The key to making things understandable is to understand what it's like NOT to understand.

A weekday edition of The New York Times contains more information than the average person was likely to come across in a lifetime in seventeenth-century England