Allow the information to tell you how it wants to be displayed. As architecture is ‘frozen music’, information architecture is ‘frozen conversation’. Any good conversation is based on understanding.

When I have the choice to do something I don't want to do, I most often – most always – do it anyway.

Information anxiety is the black hole between data and knowledge, and it happens when information doesn't tell us what we want or need to know.

The journey from not knowing to knowing was his work. He was selling his desire to learn about a subject.

If you serve that God, all the others will be taken care of. My quote is: 'The only way to communicate is to understand what it is like not to understand.' It is at that moment that you can make something understandable.

A weekday edition of The New York Times contains more information than the average person was likely to come across in a lifetime in seventeenth-century England

My definition of learning is to remember what you are interested in. If you don't remember something, you haven't learned it, and you are never going to remember something unless you are interested in it. These words dance together. 'Interest' is another holy word and drives 'memory'. Combine them and you have learning.