The key to making things understandable is to understand what it's like NOT to understand.

Allow the information to tell you how it wants to be displayed. As architecture is ‘frozen music’, information architecture is ‘frozen conversation’. Any good conversation is based on understanding.

The journey from not knowing to knowing was his work. He was selling his desire to learn about a subject.

I am terribly fascinated with things that I don’t understand.

Most of us do not even know how to ask a question. Most of us do not see the root of the word 'question' is 'quest'. Most of us don't have a quest in our life.

My definition of learning is to remember what you are interested in. If you don't remember something, you haven't learned it, and you are never going to remember something unless you are interested in it. These words dance together. 'Interest' is another holy word and drives 'memory'. Combine them and you have learning.

A weekday edition of The New York Times contains more information than the average person was likely to come across in a lifetime in seventeenth-century England