Everyone spoke of an information overload, but what there was in fact was a non-information overload.

Allow the information to tell you how it wants to be displayed. As architecture is ‘frozen music’, information architecture is ‘frozen conversation’. Any good conversation is based on understanding.

If you serve that God, all the others will be taken care of. My quote is: 'The only way to communicate is to understand what it is like not to understand.' It is at that moment that you can make something understandable.

A weekday edition of The New York Times contains more information than the average person was likely to come across in a lifetime in seventeenth-century England

My opening line to my students, and a recurring theme in my classes, was that the big design problem isn't designing a house for your parents or yourself, a museum, or a toaster, or a book, or whatever. The big design problem is designing your life. It's by the design of your life that you create the backboard off which you bounce all your thoughts and ideas and creativity. You have to decide what it is that you want to do each day.

You only understand information relative to what you already understand.

The key to making things understandable is to understand what it's like NOT to understand.