Information anxiety is the black hole between data and knowledge, and it happens when information doesn't tell us what we want or need to know.

When I have the choice to do something I don't want to do, I most often – most always – do it anyway.

The key to making things understandable is to understand what it's like NOT to understand.

A weekday edition of The New York Times contains more information than the average person was likely to come across in a lifetime in seventeenth-century England

In school, we're rewarded for having the answer, not for asking a good question.

Allow the information to tell you how it wants to be displayed. As architecture is ‘frozen music’, information architecture is ‘frozen conversation’. Any good conversation is based on understanding.

I am terribly fascinated with things that I don’t understand.