Accept ignorance; pay more attention to the question than the answer; never be afraid to go in the opposite direction.

I like to question the minutia, to get to the essence of things. The minutia of life is all about design. It's about the design of how you talk to another human being; it's the design of speech; it's the design of everything we do. We need to be better at listening, and we need to aim more directly at understanding and being understood.

Physicist Isador Isaac Rabi, who won a Nobel Prize for inventing a technique that permitted scientists to probe the structure of atoms and molecules in the 1930s, attributed his success to the way his mother used to greet him when he came home from school each day. "Did you ask any good questions today, Isaac?" she would say.

Everyone spoke of an information overload, but what there was in fact was a non-information overload.

Information anxiety is the black hole between data and knowledge, and it happens when information doesn't tell us what we want or need to know.

I am terribly fascinated with things that I don’t understand.

Allow the information to tell you how it wants to be displayed. As architecture is ‘frozen music’, information architecture is ‘frozen conversation’. Any good conversation is based on understanding.